Following are the details of the return policy that is applicable for all items sold on bitfoxmall.com.
All Sales are final bitfoxmall.com not eligible for return/replacement if the item is “No longer needed”.
For damaged / defective items, or item not as described, please contact us within 5 days for a free replacement.
All Products listed under a particular category may not have the same return/replacement period.
Kindly check the respective item’s applicable return/replacement policy on the product page for any exceptions to the table below.
|Lifestyle: Clothing (excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Watches, Eyewear, Fashion Accessories and Jewellery (non-precious)||20 days|
|You may return for an exchange within 10 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with all original tags still attached|
|Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Smart Wearables.|
Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG.
|10 days replacement||Refunds are not offered on electronics or large appliance purchases. All Sales are final.
If damaged / defective items, or item not as described, please contact us within 5 days for a free replacement.
You will be directed to a brand service center to resolve any subsequent issues.
For Products where installation is provided by bitfoxmall’s service partners or brand service provider, please do not open the product packaging by yourself.
|Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories. Apparel, Beauty, Fashion Jewellery, Luggage & Handbags, Shoes, Watches.|
Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply.
Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys.
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys.
|You may return for a replacement within 5 days of delivery.
For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags still attached.
Any luggage items with locks must be returned unlocked.
|No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM||No returns||Returns cannot be accepted for these product categories.|
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product's original packaging/ box should be undamaged|
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.